Refund

Refund Policy

For Nalgene customers, the sections below set out returns, exchanges, and refunds. This page applies specifically to nalgeneh.shop.

Our approach at Nalgene to exceptions
The following exceptions guidance applies to the Nalgene storefront at nalgeneh.shop. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

starting a request at Nalgene
For purchases made through nalgeneh.shop, Nalgene applies the following guidance on starting a request. When requesting a return or exchange, contact us at Support@Nalgeneh.shop before sending the item. Once the request is approved, Nalgene will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

Details from Nalgene on eligibility
For purchases made through nalgeneh.shop, Nalgene applies the following guidance on eligibility. We provide a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

Nalgene: support
Nalgene publishes this support guidance for customers using nalgeneh.shop. For return or exchange assistance, contact Support@Nalgeneh.shop or 9718640983.

Nalgene: refund timing
Nalgene publishes this refund timing guidance for customers using nalgeneh.shop. When we have received and checked the return, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

What Nalgene customers should know about order problems
Nalgene publishes this order problems guidance for customers using nalgeneh.shop. If your delivery is damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

What Nalgene customers should know about condition of returns
Customers using nalgeneh.shop can rely on the following Nalgene guidance about condition of returns. Return the item securely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

Merchant Information
Business name: Nalgene
Brand name: Nalgene
Email: Support@Nalgeneh.shop
Phone: 9718640983
Physical address: 953 Montour Church Rd, Oakdale, Pennsylvania, 15071, United States